As soon as people are put together in teams, processes quickly become complicated by the human stuff: the self-doubt, assumptions, disappointments, over-excitedness, defensiveness and so on. Very few professionals know how to deal with this part of the job.

The HACCA model, which is illustrated in depth in the Geeks Guide To Work, explains that thriving at work does not require working harder. On the contrary, it involves learning to master your internal environment, which anyone can learn.

Thousands of the individuals I have worked with over the past twenty years increased both their success and their happiness by learning to create and apply the following qualities on a daily basis in their professional and personal lives.